Q&A

If your order is successfully completed, we will send you an "Order Completion Email (automatic email)" to the email address you used to place your order.

If you do not receive the email, please check your spam box. If you are using a carrier email service (ezweb/softbank/au/docomo, etc.), the email may be blocked by the carrier and you may not receive the email, so please be sure to set up your email address below to allow emails in advance.

Auto-send email address:

If you register an account in advance, you can check the status of your order on your My Page on the site.

*It may take some time to send the email.

*If you have specified an incorrect email address, please contact us using the inquiry form.

*If you have registered an account, you can also check your order history on your account page.

Due to the specifications of our order system, we are unable to change your order once it has been confirmed. (However, we can accommodate changes if you contact us immediately after placing your order.)

If you wish to exchange an item for a different size or color after completing your order, you will need to cancel your order and purchase the desired item again.

If you wish to cancel, please contact us via the inquiry form or chat.

*Please note that the product may sell out before you can place another order.

*We may not be able to accept order cancellations depending on the items you order, such as items that cannot be canceled.

Please check our refund policy.